Program Planning/ Execution Provide expert leadership and oversight in the Operations execution of the Commercial Loan Servicing modernization program. Work effectively with internal users, external third parties. Build and execute effective Operational readiness plan for 2100 + users impacted by the program. Serve as primary point of contact/lead for all Operational effo

Policy, Process, and Procedure Improvement Coordinates the development and updating of all procedures and department process flows. Makes policy recommendations. Provides oversight in ensuring that processes and procedures align with regulatory, policy compliance and control mitigation for the business unit. Coordinate/lead initiatives to ensure that risk mitigation contr

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Data Analysis, Reporting, Key Performance Indicators and Monitoring Identifying and defining measurement plans for Key Performance Indicators in partnership with business leaders. Developing scalable, sustainable reporting and monitoring solutions using a variety of tools, including Microsoft Power BI, Cornerstone OnDemand, SharePoint, Microsoft Excel, and/or similar plat

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Manage all reporting databases within their domain. Create and execute fully documented reporting processes, providing supplemental analysis to support the decision making within Retail Product Management, Banking Center Network Management, Market Operations, Retail Sales and Banking Centers, depending on the domain. Develop tools and reports to support the leveraged use

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Security Operations Center (SOC) Analysis Provides advanced technical investigation and forensics capabilities across malware, phishing, cloud access security brokers (CASB), network, and configuration compliance domains. Responds to and mitigates security incidents based on defined process and procedures to contain and eradicate threats. Resolves or escalates investigati

Responsible for leading risk for procurement processes. Responsible for supporting the federated model of third party risk management through the new engagement and intake process. Responsible for managing the supplier enablement team and overseeing electronic invoicing processes. Develop communications, training, and oversight of Procurement compliance program and metric

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation