Join Hilton Garden Inn Downtown Detroit and Spire Hospitality in helping create unforgettable guest experiences.
We are Redefining Hospitality with A Focus on People, Passion, and Purpose. If you are inSPIREd by building memorable experiences, have a passion for providing excellence in the things you do, and enjoy focusing on these strengths to foster long-lasting relationships, Join Us; a new journey awaits!

This role will provide outstanding Guest Services within our Engineering TEAM, responsible for maintaining the appearance and functionality of the hotel. When you join SPIRE, we ensure that you receive the support, tools, and resources for your success as well as the opportunities you need to grow as an individual and excel in your hospitality career.

Role and Responsibilities

An Engineer I is primarily responsible for meeting and maintaining guest satisfaction by providing refined and well-crafted details from the moment the guest arrives at the hotel, providing comfort and a visual experience that will not be forgotten or mistaken.

• Ensure exceptional customer service by setting a positive example and providing our guests with the best service, courtesy, and care by responding promptly to guest requests, concerns, and complaints to ensure overall satisfaction.
• Fosters strong working relationships within Engineering and, equally important, with other departments by communicating effectively, verbally, and writing to provide clear direction, assigning and instructing team members in work details. Share any relevant information with corresponding departments to ensure a successful outcome daily.
• Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
• Your passion for service will be reflected by how you assist our guests with any general maintenance needs. Maintain a preventative maintenance program, repair, and install equipment and systems throughout the hotel to ensure safe and proper operation. Ensure work orders are completed on time and according to priority per established service standards, policies, electrical code, and per the direction of the Chief Engineer or Assistant Chief Engineer.
  • Perform general repairs and services in all maintenance-related disciplines, including but not limited to carpentry, mechanics, plumbing, minor electrical, finish work, etc.
  • Complete daily work order log documenting inspections, maintenance, and repair information, including work performed, materials used, and hours worked on each assigned work order.
  • Ensure proper cleanliness, use, repair of all Engineering equipment and closet/storage areas. Control inventories of equipment, tools, and other supplies and advise the management of supply levels for prompt ordering.
  • As part of the Safety Team, assist with leading and performing in the hotel's safety programs such as OSHA/Safety programs, Emergency Evacuation, and Fire Alarm Response creating awareness throughout the hotel and everyday job functions.
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels; therefore, overseeing the hotel's Lost & Found procedures is critical.
• Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety & Security Department.
• Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of OSHA Safety and Chemical Standards and Department of Health and Sanitation regulations. Knowledge of chemical agents, proper labeling, and operation of various industrial equipment. Knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our team members, guests, and hotel property.
• Ability to obtain any government-required licenses or certificates.
• Knowledge of general maintenance and electrical systems. Knowledge of general maintenance supplies, materials, and proper application of the same. Skilled in the proper and safe use of all tools and equipment such as hand tools, power tools, materials, chemicals, and products relating to the department.
• Basic mathematical skills to prepare calculations via a moderately complex system to meet deadlines, complete and solve necessary repairs, reports and understand information from the hotel, regional or corporate offices.

• Must be able to lift 25 lbs. on a regular and continuous basis and bend, stretch, stoop, squat, and frequently lift 50 lbs. Occasionally lift 100 lbs. Ability to perform tasks while consistently bending, stooping, kneeling, or standing while supporting additional weight up to 80 lbs.
• Ability to stand and walk the hotel's inner and outer perimeter throughout the shift and work in a confined space. Ability to climb stairs and ladders, working at heights up to approximately 30 feet.
• The ability to work under hazardous conditions includes various physical conditions, such as proximity to moving mechanical parts, electrical current, scaffolding and high places, exposure to high heat, or exposure to chemicals.
• Subjected to atmospheric conditions, one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dust, mists, gases, or poor ventilation and oils; there is air and skin exposure to oils and other cutting fluids.
• Requires manual dexterity to use and operate all necessary equipment and grasping, writing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity.
• Vision occurs continuously, with the most common visual functions being near, color vision, and depth perception.

Physical Demands /Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Physical Demands:

Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Some sedentary office work to complete reports and other computer-related projects. As business demands, ability to perform under the physical and environmental demands as the positions reporting to the Chief Engineer, see respective job descriptions.

Other Expectations:

• Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment.
• To ensure a safe and healthy working environment, all team members are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience provides the required knowledge, skills, and abilities.
• Minimum of 3-years' experience in general maintenance and repair work on minor electrical, painting, plumbing, and a/c repairs for a complex facility required.
• Successful completion of an applicable trade school or General Maintenance/Technician certification.
• Valid, current driver's license required. Tuberculosis clearance certification (CA) required. CPR Certification required, Frist Aide training, and AED Certification preferred.
• Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

Benefits:

Complete benefits package including medical, dental, vision, telemedicine, 401k, paid time off, life/disability insurance, indemnity plans, and a host of other voluntary options.

Hotel Specific Details:

Availability for nights, weekends, and holiday's as needed.

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

Enthusiastic - Shows intense and eager enjoyment and interest
Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion - Inspired to perform well by the completion of tasks