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Manager AFSVision Operations Reporting and Analytics
Farmington Hills, MI
Job Description
Manager, AFSVision Operations Reporting and Analytics
The Manager, AFSVision Operations Reporting and Analytics will serve as a key leader in the Commercial Loan Servicing Transformation program. Specifically, this role will be responsible for providing strategic direction in the design and implementation of business solutions related to the data, reporting and dashboarding elements of the program. This role will lead analysts tasked with capturing business requirements across all stakeholder groups and ensuring seamless integration of the of the resulting process design. This role is expected to collaborate with technology, operations, and business leadership to create solutions that dramatically improve process insights, data integrity and data availability, as well as performance measurement. This leader must be an expert in in the data models of AFSVision, have knowledge of commercial loan lifecycle and product data needs and have general awareness of the functions within Commercial Loan Servicing as well as those business capabilities that comprise an industry leading commercial loan servicing organizations. Expertise in these various areas will allow this role to design the desired solutions needed for management to run the business.
Position Responsibilities:
Program Planning/ Execution
- Provide expert leadership in the Operations execution of the Commercial Loan Servicing modernization program.
- Serve as primary point of contact/lead for Reporting and Dashboard efforts related to the program (across multiple business lines and multiple functions).
- Work effectively with technology organization to ensure solutions are fit-for-purpose, scalable, transformative, and achievable within budget and timeline.
- Manage complex multi-function delivery relationships with executive leadership, establish relationships of trust with management and colleagues, and drive consensus across the organization on difficult topics.
- Proactively manage program risks and risk mitigation plans, including the proper escalation of risks in adherence with project and enterprise risk tolerances.
Reporting/Dashboard and Requirements
- Ensure transformative business requirements are developed and future state data and reporting needs are designed to meet business benefits and transformational goals.
- Ensure data capture, data movement and reporting output meet future state risk management and control environment expectations.
- Lead team to capture business requirements across multiple business units that will impact operational, financial, and regulatory reporting.
- Translate these business requirements to future state procedures and process support documentation.
Testing Support and Implementation Support
- Lead team that creates, documents, and executes fully comprehensive and traceable test scripts (for multiple business lines and processes) and is leading contributor to overall testing strategy.
- Works through defect management and alternative approaches as needed.
- Drives the implementation of new processes with end-users including coordinating with training development and delivery, procedure development and adoption.
- Lead effort for business post-implementation support and prioritization of activities for remediation and/or future execution. This will include rapid response data querying, analysis, and design.
Stakeholder Management
- Interact and liaise with senior leaders across the bank in the commercial bank, wealth, 4807retail/small business, technology, enterprise risk management, internal auditing, payments, treasury, finance/accounting and other teams.
- Ensure program needs are understood and considered in future state design.
- Work with partners on pre-implementation requirements.
Human Resources
- Select, motivate, and retain high performing talent, cultivating a spirit of teamwork with shared goals and objectives.
- Foster a culture of process improvement and innovation.
Position Qualifications:
- Bachelor's Degree from an accredited university OR 6 years of relevant experience in lieu of degree. Evidence of continued learning and enhancement of technical capabilities and awareness of modern trends preferred
- 7 years of experience with Reporting, Dashboard and Data Transformation with specific expertise in commercial loan operations
- 7 years of experience managing Commercial Loan Data and providing analytical results for decisioning
- 5 years of experience in Commercial Loan Operations leadership. Experience managing multiple related projects together as a program
- 4 years of experience having a leadership position in a converting a commercial operation through an AFSVision Implementation from business requirements, design, testing, training, procedure development and post implementation support
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
6+ years
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