GENERAL SUMMARY:

Provides leadership in the coordination and delivery of quality compassionate patient care. Utilizes the nursing process of assessment, planning, implementation, and evaluation to provide, delegate, supervise and document care and teaching of patients and family. Effectively communicates with the health care team. Demonstrates clinical competence.

May require a professional certification which is a regulatory requirement in the State of Michigan or a documented community standard for the position, works independently and in collaboration with principal investigator when appropriate.

The position will serve two important roles: 1) Clinical Response to Patients' Elevated Patient Reported Outcomes (PROs) Scores, and 2) Clinical Care in OncoStat - our cancer urgent care program. Work schedules will be constructed to divide time appropriately between both roles. Over time, the proportion of time spent in one area or the other may evolve. There will be ongoing conversations to balance work schedules and priorities to ensure that PROs needs are addressed, and that OncoStat clinic coverage needs are met.

Patient Reported Outcomes Coordinating Center

* Provide clinical response to severe PROs scores by evaluating patients' scores, triaging, and contacting patients to assess needs and coordinate services:

• Efficiently manage the Epic in-basket of severe scores received, such as Pain Interference, Physical Function, and other domains as needed.
• Manage patient protocols and associated patient care in select PROs-related clinical trials or pilot projects.
• Promptly contact patients reporting severe scores within one business day, conducting symptom triage, and determining appropriateness for referrals to OncoStat or other support services.
• Facilitate referrals to OncoStat and to other support services, such as Pain Medicine, Psych Oncology, or others, guided by patient need and clinical assessments.
• * Foster collaboration with OncoStat team members, Quality Coordinator, and cross-functional departments to anticipate and respond to patient needs proactively.
• * Align efforts with the PROs Coordinating Center and Center for Patient Reported Outcomes (CPRO) to execute system and departmental initiatives.

OncoStat Program - Clinical Support

• Conduct centralized telephone triage to assess patient symptoms and recommend appropriate clinical intervention for all patients across the Cancer Service Line.
• Use Epic to schedule in-person or virtual appointments based on patient need and clinical assessment.
• Deliver prompt, same-day symptom care to OncoStat patients, in-person or virtually.
• Be a part of first response team for Code Blues in the Brigitte Harris Cancer Pavilion when working in the OncoStat clinic.

Other Expectations:

• Demonstrate a commitment to HFH's mission and the Cancer Service Line's Just Cause, prioritizing the well-being of patients and team members.
• Actively contribute to the Cancer Service Line team, going above and beyond direct job responsibilities to enhance overall team effectiveness.
• Adapt to evolving initiatives, while demonstrating a positive approach towards change and fostering a mindset of continuous improvement.
• Foster respectful and collaborative relationships with cross-functional departments throughout the Cancer Service Line.
• Place a high value on team work to set and accomplish goals, while demonstrating a strong sense of ownership for holistic results.