Job Description

General Purpose of Job:

Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic. Under the general direction of the physician or advanced practice provider, provides high quality, compassionate patient care.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Prepares patient for examination. Obtains vital signs and chief complaint. Appropriately documents information obtained.
• Performs laboratory and diagnostic testing.
• Answers, screens and triages telephone calls. Takes accurate messages and distributes to the appropriate personnel within the guidelines of the practice.
• Schedules tests and referral appointments for patients.
• Administers oral and injectable medication. Phones prescriptions to pharmacies.
• Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families.
• Works gaps in care registries to help improve the quality of care.
• Maintains all logs and required checks (i.e., refrigerator temps, medications, oxygen, etc.)
• Maintains practice standards by participating in in-services, committees, etc. May assist in developing and implementing quality control and practice policies.
• Inventories, orders and restocks areas as necessary.
• Maintains and cleans equipment and environmental safety as required.
• Ability to provide clerical services and clinical services as required to maintain an effective practice flow. Cross trained to work both clerically and clinically.

Job Requirements

General Requirements	* Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). * Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Work Experience	* Specialty clinics may require six months specialty experience * Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years. * Previous work experience in medical office setting. Preferred * MA Certification. Preferred. * Experience with an EMR. Preferred.
Education	* High school diploma or GED * Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity
Specialized Knowledge and Skills	* Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level. * Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment * Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers. * Ability to work in an EMR environment