Join Spire Hospitality in helping create unforgettable guest experiences.

We are Redefining Hospitality with A Focus on People, Passion, and Purpose. If you are inSPIREd by building memorable experiences, have a passion for providing excellence in the things you do, and enjoy focusing on these strengths to foster long-lasting relationships, Join Us; a new journey awaits!

This role will provide outstanding Guest Services within our Housekeeping TEAM, responsible for maintaining the appearance and cleanliness of the hotel. When you join SPIRE, we ensure that you receive the support, tools, and resources for your success as well as the opportunities you need to grow as an individual and excel in your hospitality career. This is a 3pm -11pm shift.

Role and Responsibilities:
A Housekeeping House Attendant is primarily responsible for being empowered to meet and maintain guest satisfaction by ensuring guests feel they have arrived at their home away from home from the moment they exit the guest elevators, providing a feeling of relief and comfort.

• Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests of items such as an iron, assistance, directions, or other amenities or information to ensure overall satisfaction and repeat business.
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels. All team members are responsible for turning in all items found to the hotel's Lost & Found Department immediately.
• Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
• All public areas' appeal will reflect your passion for service; this will be achieved by using company-approved cleaning agents while adhering to cleaning procedures and instructions for use. Follow all policy, procedures, and service standards and maintain proper use and cleanliness of all housekeeping equipment and closets/storage areas, report supply levels, and any non-functioning equipment to the HSK management team.
• Clean guest floor corridors, foyers, stairwells, public vending areas, other areas as assigned.
• Stock linen closets with amenities and supplies for Housekeeper Room Attendants.
• Remove soiled linens and trash from guest floor corridors and carts as Housekeepers are cleaning guestrooms or may be required to assist Housekeepers with removing said items during high occupancy turnover.
• Cleaning includes vacuuming, sweeping, and mopping floors, remove spots from walls and doors, dust and polish mirrors, room numbers on guestroom doors and elevator doors. Conduct deep cleaning activities within the guestrooms in conjunction with preventative maintenance tasks.
• Flip mattresses, move furniture as assigned, or assists Carpet Cleaner with removal during carpet cleaning.
• Use a daily checklist to complete projects.
• Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.
• Other duties as assigned.

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to learn and apply hazardous chemical training standards during new hire introductory period including chemical cleaning agents, operation of various industrial equipment, understand information such as safety labels and instructions.
• Ability to extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces.
• Ability to lift bedspreads weighing a maximum of 40lbs.
• Ability to lift, carry, push, or pull heavy loads and stand for extended periods. May require lifting boxes (toilet paper, paper towels, cleaning products) weighing up to 50 lbs.
• Ability to push and pull wheeled carts weighing up to 50 - 100 lbs.

Physical Demands /Work Environment:
The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Typical Working Conditions: Indoor and outdoor. Use of cleaning chemicals, consistent physical activity as outlined below.
• Typical equipment Used: Fully stocked housekeeping cart, vacuum cleaner, duster, lint roller, mop, cleaning chemicals, and abrasives.
• Essential Physical Tasks Specialized Demands: Frequently (34%-66% of the time) Occasionally (1%-33% if of the time) Rarely (less than 1 hour per week)
• Lifting Fewer than 10 pounds frequently, 11-50 pounds frequently, and 51+ rarely
• Pushing/Pulling 10-20 pounds, frequently 21-100 pounds, frequently

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other Expectations:

• Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment. Overtime may be required due to business demand.
• To ensure a safe and healthy working environment, all team members are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Previous Housekeeping House Person Attendant experience preferred.
• CPR Certification required, First Aide training, and AED Certification preferred. Tuberculosis clearance certification (CA) required.
• Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

Benefits:

Complete benefits package including medical, dental, vision, telemedicine, 401k, paid time off, life/disability insurance, indemnity plans, and a host of other voluntary options.

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)