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Retail Process Engineering Project Manager II
Auburn Hills, MI
Job Description
RTL Process Engineering PM II
Job Summary
Represent and support the Retail Bank in the management of medium to large-sized, moderate to high complexity projects that have moderate to high risk of customer, financial, or business impact. Utilizes advanced problem-solving methodologies to generate recommendations/solutions that lead to new processes and support effective decision-making. Participates in process strategy development and POCs that improve efficiencies.
Duties and Responsibilities
- Leads and/or participates on large project teams. Projects will be complex and
may have political and cost center implications, staffing (FTE) changes, controversial subjects, break new ground, many varying parts, matrix managed, multiple stakeholders (markets) and geographic distance. - Leverages advanced problem-solving methodologies (including data analysis) to develop sustainable process solutions that address risk and improve front-line effectiveness.
- Completes project documentation (reports, project plans, etc.).
- Collects and analyzes data, prepares results in a report format. Develops trend analysis capabilities.
- Assists with development of process strategies that have long term implications.
- Identifies the need for change and generates ideas for process improvements.
- Initiates, manages, and evaluates POCs for new processes.
- May be called upon to act in a leadership capacity as needed.
- Develops clear and concise written communications.
Process/Procedure Support
- Acts as a liaison between various departments and key stakeholders.
- Supports existing and new technologies in banking centers and operational areas.
Relationship Management
- Stays connected to new technology and trends.
- Maintains relationships with and may manage various vendors.
- Stays connected with banking center colleagues to meet front line technology and process expectations.
Job Specific Skills
- Manages or participates in 4-5 medium to large concurrent projects that vary in scope and complexity.
- Leverages advanced problem-solving methodologies (including Lean Six Sigma) to develop process.
- Solutions that address risk and improve front-line effectiveness.
- Identifies the need for change and generates process improvement ideas.
- Is a subject matter expert; can step into any situation within the department and resolve/lead to resolution.
- Supports broader process management needs of key stakeholders.
- Initiates, manages, and evaluates POCs for new processes.
- Makes senior management level presentations.
- Strong problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to manage goals and objectives and effectively multi-task.
- Ability to interact and work with various levels of individuals.
- Strong presentation skills.
- Innovative and creative.
- PC experience -- Word, Excel, PowerPoint, Visio.
Qualifications
- Bachelor's degree from an accredited university OR 4 years of relevant experience
- 5 years Financial Services experience required
- 3 years Project management experience
- 2 years Performing data or financial analysis
- 1 year of advanced Excel experience
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4 to 5 years
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