IT Scrum Master Intern - Summer 2023
Akron, OH 
Posted 1 day ago
Job/Internship Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy(NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.

The Information Technology organization at FirstEnergy creates and maintains software solutions, and operates FirstEnergy data centers, service desks and voice/data networks.

As a participant in the Co-op/Intern Professional Development Program, you will be cultivating professional skills and performing professional level work at FirstEnergy. Each participant will receive on-the-job training, and challenging assignments to refine skills and round out competencies. Summer Internships with FirstEnergy are full-time opportunities spanning 13 weeks. FirstEnergy offers paid internships to qualified students actively enrolled in an accredited university or college.

We have recently embarked on a Digital transformation journey where we are reimaging the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences.

  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.

  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.

As a Scrum Master intern at FirstEnergy, you will work on an agile, diverse, and cross-functional team developing digital products. You will work with FirstEnergy's Scrum Masters to facilitate the development process and support teams in achieving their goals.

Examples of possible job duties and responsibilities of a Scrum Master intern:

  • Work with Scrum Masters to coach high performing teams developing analytical, journey, or automation products.

  • Support teams to define, implement, and track Agile performance metrics in development and product performance metrics upon deployment.

  • Develop dashboards and reports that bring visibility to project progress and performance.

  • Create and present materials to teach various aspects of the Agile development process.

Applicant Requirements:

  • Currently enrolled, full time, in a bachelor's degree program at an accredited university/college focusing on Computer Science, Mathematics, Business or other related disciplines.

  • Class Standing - Senior (Graduating in Fall 2023 or Spring 2024) or Junior (Graduating in Fall 2024 or Spring 2025).

  • Maintain a minimum cumulative GPA of 2.5.

  • Must have the ability to work without sponsorship (now or in the future)

Preferred Skills/Experience:

  • Knowledge or interest in various Agile methodologies (e.g. Scrum, SAFe, etc.) and a desire to coach others and work collaboratively.

  • Experience with basic quantitative and qualitative analysis techniques, such as: cost-benefit analysis, business case development, statistics, or similar activities. Use of data visualization and reporting tools is a plus.

  • Experience or interest in technical development or business process analysis.

  • Passion for innovation and strong communications skills.

Ideal Candidate:

  • Highly motivated to work independently and productively and learn quickly

  • Must be organized and work well with constant priority changes

  • Proven team player, contributes to team goals, encourages, and supports team members

  • Willingness to undertake assignments involving unfamiliar subjects

  • Organizational skills to prioritize and plan work, multi-task and meet schedules

  • Ability to work remotely, utilizing virtual technologies

  • Robust communication skills, both verbal and written, to effectively participate on a team and in remote meetings and conference calls

  • Sound understanding of Microsoft Office line of products, especially Word, Excel and PowerPoint

  • Strong attention to detail

  • Strong technical writing skills

Resume Requirements:

Please include your Major/Minor/Degree, GPA, and anticipated graduation date on your resume.

Resume Suggestions:

We encourage you to include on your resume courses completed relevant to the position you are applying. Additionally, tell us about school projects where you utilized the skills needed for the position in which you are applying. Technology enthusiasts: be sure to describe your tech hobbies and use of technology outside of the classroom on your resume.

To Apply:

All applicants must on FirstEnergy's Career Opportunities website to be eligible and to apply for this position.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a
disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Position Summary
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Type of Compensation
College Credits Earned
Tuition Assistance
Required Student Status
Preferred Majors
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