Bank of England Mortgage
Loan Processing Manager
Typical business work hours are 8:00 A.M. to 5:00 P.M. Monday through Friday, some over-time may be required. As the Loan Processing Manager, you will be expected to demonstrate a sense of urgency, willingness to work closely with others, and lead a team whose primary focus is service to our internal and external customers. This is an exempt position.
The Loan Processing Manager will provide leadership, oversight and team support to the Loan Processing team that services high producing Mortgage Loan Officers. This position will manage file flow and act as an advocate for loan from submission through funding within investor guidelines and the Bank of England Mortgage structure. Build and maintain effective relationships through strong interpersonal skills with emphasis on relationships-building and consistent demonstrations of solid professional judgement. The Loan Processing Manager will also view, have access to and work with confidential employee information and customer financial data. The person in this position must adhere to strict company confidentiality policies and procedures.
Essential Functions & Accountabilities:
1.Manage assigned Full-Time and Part-Time employees. Set goals and daily priorities for all loan processing staff and for the overall department. Manage direct reports so as to effectively evaluate, motivate, delegate and monitor their work activities. Perform hiring, training and performance management reviews.
2.Manage performance of daily pipeline incorporating rush request. Manage daily pipeline reports and insure the loans are flowing through the system within the agreed upon service level agreements.
3.Review current staff pipeline and new loans, assign to designated processors for loan set-up and processing. Ensure all processing staff meets required deadlines for loans within their pipeline. Determine when load balance is required and communicate with all parties involved.
4.Work closely with Sales Managers to identify negative trends among originators that are associated with key areas such as compliance or loan quality. Interface with internal operations and support areas to identify root cause of issues and work directly with management to provide solutions.
5.Work closely with Branch and Sales Managers in keeping an open line of communication. Manage process and procedure changes by communicating best practice solutions to peers and sales managers. Maintain feedback with Sales Managers, Originators, Underwriters, Closer/Funders and Branch Management to ensure high standards of continuing loan quality and peer effectiveness.
6.Ensure Loan Processors are effectively communicating to all parties (internal, external, management, clients, customers & vendors) in regards to daily status of loans. Provide support for escalated problem resolution and resolve operational issues raised by sales managers.
7.Provide guidance to all processing staff on program guidelines and acceptable documentation to meet company policy, agency and investor guidelines. The Loan Processing Manager must be proficient in how to look up all guidelines, policies and procedures within the company and agencies and provide training of the same.
8.Analyze weekly and monthly reports and provide results to BOEM management team with detailed findings and trends including a comparison to the prior month to identify training opportunities for specific needs within the department. Provide recommendations for process improvement and system updates needed accomplish the desired results.
9.Maintain open communication with all Branch Locations and Corporate Departments, Compliance, Underwriting, Post-Closing, Closing, Accounting, Payroll, Secondary and Human Resources. Conduct monthly processor meetings to share best practices and keep staff abreast of all guideline updates.
10.Support the Little Rock Corporate Processing Training Program - for loan processing training and develop curriculum for basic processor training including any tools necessary to ensure branch and local staff understands new products or guidelines aimed at increasing production volume and improving loan quality.
11.As the Loan Processing Manager, you and your directives must understand and comply with all federal and state compliance in the generation of documents and maintaining of logs to ensure complete and accurate compliance with RESPA, Regulation Z, Fair Lending, HMDA, Bank Secrecy Act and other regulations regarding the mortgage application/origination process. It is required that you and your staff understand and comply with mortgage industry regulations, including the Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Truth-in-Lending laws, etc. Open communication with Corporate Compliance Department for guidance and support.
12.Promote a positive collaborative work environment for the Loan Processing Department and your peers. Manage direct reports so as to effectively evaluate, motivate, delegate and monitor their work activities.
13.Work as directed and other duties as assigned by Senior Management.
14.Honesty and integrity in dealing with others and accountability in standing behind your work; initiative and self-motivation in serving the client, getting the job completed thoroughly and on time; ability to listen to others and understand their needs; confidence in yourself and enthusiasm regarding your service. Organizational skills in having the ability to prioritize and manage numerous tasks at the same time are required.
15.While performing the duties of this position, the Loan Processing Manager will view, have access to and work with confidential employee information and customer financial data. The person in this position must adhere to strict company confidentiality policies and procedures.
Education & Experience:
*High School Diploma or GED equivalent required, some college preferred; College degree desired.
*Intermediate to computer proficiency skills with MS Office, Excel and Mortgage Loan Applications/Software) Encompass 360 desired.
*Minimum of one (1) year of recent work experience in management required.
*Minimum five (5) years' recent experience as a Senior and/or Level III Mortgage Loan Processor, including loan support and loan processing Conv, USDA, FHA & VA.
*Ability to multi-task and operate in a high-volume, fast-paced environment.
*Ability to collaborate with employees, loan officers and management to resolve issues.
*Ability to set priorities and demonstrate thoroughness and accuracy.
*Flexibility to adapt to change
*Critical thinking skills
*Positive attitude & Business Ethics
*Comprehensive knowledge of mortgage banking operations, programs, products and procedures.
*Exceptional customer service skills, written and verbal communication skills including the ability to communicate professionally in front of groups. The ability to demonstrate patience, control, flexibility and maintain quality and high productivity when dealing with customers and changing work demand.
*Must be able to perform essential responsibilities with or without reasonable accommodation.
Required Abilities - We are an ADA employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
*Ability to occasionally move about inside the office to access files, office machinery, ascend/descend stairs/ladder or to stoop, crouch or kneel to pull boxes from shelving.
*Position requires person to be able to remain in a stationary position 80% while performing the essential functions of this job. The employee is frequently sitting or standing.
*While performing the essential functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, speak and hear; read and write; keyboard; push, pull and/or lift up to 30 pounds; lift and/or move up to 30 pounds.
*Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling.
*Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling.
*Ability to effectively exchange information in a verbal, visual and written fashion.
*Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing.
*Ability to read materials and identify relevant details; judge accuracy and appropriateness.
*Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management and vendors.
*Ability to work a regular, predictable schedule.
*Ability to establish and maintain effective positive good working relationships with fellow employees, branch management, corporate management, clients and the general public.
*The Loan Processing Manager will also have to do some lifting of supplies and materials from time to time. The incumbent is located in a busy, open area office and is faced with constant interruptions and must meet with a wide variety of others on a regular basis with various issues. The incumbent must spend long hours in intense concentration and must also spend long hours on the computer entering financial information which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position, which may cause significant stress.
Honesty and integrity in dealing with others and accountability in standing behind your work; initiative and self-motivation in serving the client, getting the job completed thoroughly and on time; ability to listen to others and understand their needs; confidence in yourself and enthusiasm regarding your service. Demonstrate organizational skills in having the ability to prioritize and manage numerous tasks at the same time.
I understand that my employment is governed by and I agree to comply with any employment policies, procedures, instructions and practices established by the Bank of England (Bank) and/or Bank of England Mortgage provided to me, as well as all applicable laws. As an employee of a federally insured bank, I confirm I have been directed to comply with RESPA, the Truth in Lending Act, Fair Lending, HMDA, Bank Secrecy Act, the Dodd Frank Act and all other regulations regarding the mortgage application process. I understand my failure to comply with any regulatory or other requirements of a federally insured state bank will, in addition to any other remedies the Bank may have, result in all legal actions that can and will be pursued against me. I further agree to complete all training required by BOE/BOEM relating to the above referenced regulations, as well as any additional regulations, laws, state specific items, company policies and procedures, or any other training whatsoever as determined by BOE/BOEM, in its sole discretion, to be necessary to my position, whether or not similar training was completed prior to my employment with BOE/BOEM.
As an employee of Bank of England/Bank of England Mortgage, I fully understand the above accountabilities and expectations of the Loan Processing Manager and will fully abide by them.