CAREERS

Principal Technical Support Engineer - OSE Federal - Active Top Secret Clearance Required
 

NETSCOUT is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NETSCOUT! At NETSCOUT Systems, we have an appreciation for knowledge. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. We are looking for highly skilled individuals with the ambition it takes to achieve quality results. We are currently seeking Principal Technical Support Engineer to work in this challenging environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide. 

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 35 years. 

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.  

Basic Qualifications/Skills: 

• Work with customers to troubleshoot and resolve complex product issues
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues
• Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions
• Advise customer on network management best practices using NETSCOUT product suite 

Preferred Qualifications/Skills:

• Active Top Security Clearance Required
• CompTIA Security+ and/or CISSP Certification required (Or Equivalent DoD 8570 Certification)
• Bachelor’s Degree in computer science/Network Security or equivalent discipline
• Minimum of 5 years in network management supporting external customers
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Network Management experience in Federal DOD environment preferred
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHTC minimum)
• Knowledge of Windows and Unix operating system environments
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail
• Ability to travel up to 25%
• Project Management Certification a plus (PMP) -Server Hardware Support Certification a plus (Dell DOSD)
• VMWare Certification a plus

Location:  Colorado Springs, CO

Working at NETSCOUT 

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits: 

• Generous vacation package 
• Equity 
• Matching 401k plan 
• Tuition reimbursement 
• Attractive medical and dental coverage options 
• Domestic partner benefits 
• Health and Dependent Care spending accounts and Health Savings Account options 
• Life and Disability Benefits 
• Volunteer Time Off, Matching Charitable Gifts 

NETSCOUT Systems, Inc. is an EEO/Affirmative Action Employer.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the California Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful applicant in this state might be paid. It assumes that the successful candidate will be in this state or perform the position from this state. Similar positions located outside of this state will not necessarily receive the same compensation.

The salary for this position generally ranges between $85,000 to $125,000 per year. This range is an estimate based on potential employee qualification, operational needs and other consideration permitted by law. The range my vary above and below the stated amounts, as permitted by Equal Pay Transparency Rules in this state: California