PURPOSE: To ensure guests, tenants and employees at Mall of America have a positive experience by providing service related to guest safety/relations and the enforcement of the Parental Escort Policy.

ESSENTIAL DUTIES:

• Enforcing and ensuring compliance of the Parental Escort Policy.


• Perform various guest relations activities including but not limited to providing directions to guests, assisting in the location of lost persons, cars, etc.


• Respond to emergency or incident calls as needed or directed. Will provide first aid or CPR in life threatening situations. Requests police or EMS services as necessary.


• Provide outstanding internal and external guest service, at all times.


• Monitor safety awareness practices among MOA staff and tenants; promptly identify and report any hazardous conditions according to procedure.


• Utilize quick decision-making skills and sound judgment acting in accordance with MOA Security policy and procedure as well as state and local statutes.


• Ensure proper radio traffic and utilize quick decision-making skills and sound judgement acting in accordance with MOA Security policy and procedure as well as state and local statutes.


• Complete accurate incident reports as required in a timely manner.


• Uphold high personal and professional standards as set forth by the MOA Security Department.

ADDITIONAL DUTIES:

• Roof/door access security details may be required.


• May be assigned to the following areas: Patrol supporting roles, crowd control, line control, bag checks or stationary posts.


• Perform other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

• High School diploma or equivalent.


• Ability to work variable and/or rotating shifts, which include nights, weekends and holidays.


• Excellent customer relations skills.


• Excellent verbal and written communication skills.


• Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.


• Ability to accept, prioritize and follow through on work direction.


• Be able to meet the physical demands of the position including frequent and sustained walking, occasional running, bending, stooping, squatting, twisting, crawling and frequent and extensive use of hands and arms.


• Maintain an adequate level of physical fitness to perform duties of position effectively (i.e. timely and effective response to emergency situations).


• Successful completion of an in-house 40 hour training program.


• Successful completion of 3-4 week field training program.


• Eligible to be licensed as a Security Officer in the State of Minnesota. This requires that you have no record of conviction for crimes against persons or property as revealed through a fingerprint check with the Minnesota Bureau of Criminal Apprehension and/or the FBI.


• Must submit to drug testing as a condition of employment in the Security Department.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• Post-secondary education.


• Military experience.


• Working knowledge of state and federal criminal justice statutes and law enforcement procedures


• Law Enforcement Skills training.

PHYSICAL JOB REQUIREMENTS:

• Walking - Frequently 90%


• Standing - Frequently 90%


• Reaching at or below shoulder level -- Frequently 90%


• Bending - Occasionally 30%


• Stooping/Squatting/Kneeling - Occasionally 30%